SHOP COORDINATOR







Job Description

SCs report to their Lead Barber.

 

Responsibilities

  • SCs are often the first point of contact for clients entering the shops for appointments, so engage clients as they enter the shop, creating a favorable and lasting impression
  • The SC position is highly responsible for the overall client experience, look, feel, cleanliness, communication, and performance of the lobby and front desk of shop
  • Ensure retail shelves are merchandise are cleaned, organized, and stocked
  • Perform backbar exchanges, checking in inventory as needed, and providing inventory management support for the Lead Barber and Lead SC
  • Schedule walk-in appointments and ensure that cancellations or adjustments are taken care of as outlined by HH
  • Operate cash register, cash handling and payments for services rendered and issue change and receipts, accurately use reservation system, ensure register closed nightly with cash deposit pulled
  • Actively promote and have knowledge of HH service menu, additional services (email and text reminders, recurring appointments, etc) and merchandise/products for sale
  • Continual effort for shop upkeep; sweep between any station where needed and the entire shop; towels laundered, folded, supplied at towel station; hot towels supplied in the towel warmer, additional responsibilities listed on the daily list
  • Ability to problem solve and exhibit forward thinking as client concerns arise
  • Read and understand HH Handbook, policies, and procedures
  • SCs maintain a well-groomed and professional appearance as the face of our brand
  • SCs are typically scheduled in shops 30 minutes before opening to 30 minutes after shop closes, by shifts. Shifts are scheduled 30 minute breaks for shifts longer than 8 hours (unpaid) or 15 minute breaks for shifts shorter than 6 hours (paid)
  • SCs clock-in and out for shifts and breaks using the reservation system
  • Ability to arrive to work 5-10 minutes prior to your assigned shift start time and ability to stay past shift to complete tasks, if necessary
  • Fill in for absent team members as necessary

 

Pay / Benefits / Performance

  • SC are paid hourly compensation based on number of hours worked
  • SCs receive 6 month performance appraisals with opportunities for pay increases

 

Qualifications

  • Minimum 18 years of age
  • High school graduate or equivalent
  • Customer service, computer and phone service experience preferred
  • Full availability for weekend and holiday hour shifts preferred