Frequently Asked Questions

WHAT IS YOUR CANCELLATION POLICY?

At Hudson / Hawk Barber & Shop we understand that schedule conicts and last minute changes are necessary at times. We respectfully ask for 24-hour notice for any cancellation request. The first occurrence will result in a warning/clarification with the customer. Appointments cancelled within 2 hours of the scheduled time will result in a charge of 50% of the original service fee to be charged at the time of your next visit or to your credit card or gift card on file.

WHAT HAPPENS IF I DO NOT SHOW UP FOR MY APPOINTMENT?

We allow clients one No-Show appointment (do not show for an appointment without notice or cancellation) without the client being charged. On the third (and subsequent) No-Show, 100% of the scheduled service fees will be charged to your credit card, gift card on file, or at the time of your next visit. We will provide courtesy email and/or text messages 24 to 48 hours in advance to ensure your appointment still ts within your schedule. Ultimately, it remains our guest’s responsibility to keep their appointment times and update us if there are schedule conicts or changes to your contact information on file.

WHAT IS YOUR RETURN POLICY?

At Hudson / Hawk Barber & Shop we are committed to excellence and the satisfaction of our clients without exception. If a service is performed and you feel unsatisfied with your experience, we will invite you back to the shop of your choice to redo or correct the service to ensure your satisfaction. All retail sales of grooming product are final. No returns or exchanges can be made after the product leaves the shop.

I DON'T SEE CHILDREN'S PRICES. CAN MY SON HAVE HIS HAIR CUT AT HUDSON HAWK?

Barbershops are different than facilities designed specifically for children because there are barbers performing face and neck shaves on clients. For the child’s safety and comfort, and the safety and comfort of all clients, we ask that children are able to sit still for several minutes at a time and not attempt to get out of their chair.

When a child is ready for the barbershop, Hudson / Hawk barbers provide the same service on the ‘little guys’ as we do the ‘big guys’, including hair washouts, hot towels, and massages (select services) so our pricing is the same by service, rather than by age.

As a general guideline, children aged four and older may be ready for the barbershop while younger children may be more comfortable in a setting designed for their needs.

WHY AM I ASKED FOR MY PHONE NUMBER OR EMAIL ADDRESS WHEN I BOOK AN APPOINTMENT OVER THE PHONE?

Phone Carrier: This request is required by our appointment software company in order to send appointment reminders via text. This information is simply a requirement that we cannot override and is never used for marketing of any kind.

Phone Number: Since phone numbers are more unique than client names, we use phone numbers to create or find client files in our appointment software. This helps avoid one client having multiple files in our system and also allows us to text appointment reminders for those clients who prefer text over email.

Email Address: Hudson / Hawk asks for an email address as another option to receive appointment reminders. We may also periodically send special offers and opportunities to review barbers and shops. Clients may unsubscribe from these emails at any time.

ARE GIFT CARDS REDEEMABLE AT ANY OF YOUR LOCATIONS?

Yes, you may purchase a Hudson / Hawk gift card in one shop and redeem the gift card at any other Hudson / Hawk shop. They never expire and are available in the dollar amount that you choose.

If a gift card is lost or stolen, no worries. We keep your information and gift card amount on file. Be sure to notify the shop you plan to visit beforehand to ensure there aren’t any issues.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Cash, Hudson / Hawk gift card, Visa, Mastercard, American Express, and Discover.

IF I OPT-OUT OF SOME PART OF THE SERVICE (EX., WASH-OUT OR MASSAGE) IS THE PRICE OF MY SERVICE REDUCED?

Services are charged as reserved and include all components of the service.  We do not offer a discounted price if a client chooses to opt-out of a portion of their service.

Tip: Consider booking a Clean-Up service. This 15 minute service trims only the perimeter of your hairline and cleans up the neck area, but has no wash-out or styling.

WHAT ARE MY OPTIONS WHEN A BARBER IS RUNNING BEHIND?

Your time is valuable.  We make every attempt to stay on schedule, but sometimes circumstances keep our barbers from beginning their next appointment on time.

If your barber is finishing with a client into your scheduled appointment time, your barber will let you know how much time to expect for the delayed start.  We’ll make every attempt to not let that delay affect your service or appointment end time.

If your barber is running behind for your appointment and another barber is available, you’ll have the option to see the other barber for your service.

I USED TO BOOK A CLEAN-UP SERVICE ONLINE AND NOW IT'S NOT AVAILABLE. WHAT HAPPENED?

The Clean-Up service is a quick option to Stay Sharp between full-service haircuts and is a clipper service that begins at the temples and moves down and around the perimeter of the hairline to trim the base of the hair.

The Clean-Up service does not include cutting the full sides and back, trimming the top of the head, wash-out, or massage.

To keep scheduled appointment times with your full-service barber available for those days when you need a complete cut and service, we’ve changed the Clean-Up service to a walk-in service, only.

DO YOU HAVE BARBERS WHO CAN CREATE A DESIGN IN MY HAIR, AND WILL IT BE ANY GOOD?

Yes, we do! And, we will make sure your design is do-able before we commit!

We understand how important the design is to you, whether it’s for a special event or just for fun. Hudson / Hawk Barber & Shop offers an add-on service called Design.

We book the Design service add-on with an Original Cut, Zero-Fade, or Stay Sharp Cut and we test our barbers on their design skills before we allow them to offer this service.

If the design is simple, like a couple of lines / lightning bolt / etc., take a picture to your neighborhood shop to see who can set you up.

If your design is more complex, intricate flower / school mascot / etc, you can send an image of the design you’d like, your name, and phone number to management@hudsonhawkbarbers.com and an Experience Team member will get back with you with barber and schedule options.

WHAT IS A SENIOR APPRENTICE ?
Hudson / Hawk senior apprentices are licensed barbers in their last 30 days of training before hitting the floor as a full-time barber. They offer a 30 min Buzz, 45 min Original Cut, and 1-hour Zero Fade, at a discounted rate of $5 off the listed price. The cuts will also be checked by a Lead or Senior barber at the end of the service to ensure a quality cut is always given.