Frequently Asked Questions

I DON'T SEE CHILDREN'S PRICES. CAN MY SON HAVE HIS HAIR CUT AT HUDSON HAWK?

Barbershops are different than facilities designed specifically for children because there are barbers performing face and neck shaves on clients. For the child’s safety and comfort, and the safety and comfort of all clients, we ask that children are able to sit still for several minutes at a time and not attempt to get out of their chair.

When a child is ready for the barbershop, Hudson Hawk barbers provide the same service on the ‘little guys’ as we do the ‘big guys’, including hair washouts, hot towels, and massages (select services) so our pricing is the same by service, rather than by age.

As a general guideline, children aged four and older may be ready for the barbershop while younger children may be more comfortable in a setting designed for their needs.

Tip:  Consider booking a Clean-Up service for a child’s first trip to the barbershop. This service cleans up the perimeter of the face and neck (no time spent cutting the top of the head) and does not include a washout or massage. This is a 15 minute service and may be a good gauge to see if the child is ready for the full barbershop experience.

WHY AM I ASKED FOR MY PHONE NUMBER OR EMAIL ADDRESS WHEN I BOOK AN APPOINTMENT OVER THE PHONE?

Phone Carrier: This request is required by our appointment software company in order to send appointment reminders via text. This information is simply a requirement that we cannot override and is never used for marketing of any kind.

Phone Number: Since phone numbers are more unique than client names, we use phone numbers to create or find client files in our appointment software. This helps avoid one client having multiple files in our system and also allows us to text appointment reminders for those clients who prefer text over email.

Email Address: Hudson Hawk asks for an email address as another option to receive appointment reminders. We may also periodically send special offers and opportunities to review barbers and shops. Clients may unsubscribe from these emails at any time.

ARE GIFT CARDS REDEEMABLE AT ANY OF YOUR LOCATIONS AND MAY I BUY THEM ONLINE?

Yes, you may purchase a Hudson / Hawk gift card in one shop and redeem the gift card at any other Hudson / Hawk shop. They never expire and are available in the dollar amount that you choose.

We cannot replace lost or stolen gift cards, so please treat them as you would cash.

No, we currently do not offer gift cards as an online purchase.  Stay tuned!

WHAT TYPES OF PAYMENTS DO YOU ACCEPT?

Cash, Hudson / Hawk gift card, Visa, Mastercard, American Express, and Discover.

IF I OPT-OUT OF SOME PART OF THE SERVICE (EX., WASH-OUT OR MASSAGE) IS THE PRICE OF MY SERVICE REDUCED?

Services are charged as reserved and include all components of the service.  We do not offer a discounted price if a client chooses to opt-out of a portion of their service.

Tip: Consider booking a Clean-Up service. This 15 minute service trims only the perimeter of your hairline and cleans up the neck area, but has no wash-out or styling.

WHAT ARE MY OPTIONS WHEN A BARBER IS RUNNING BEHIND?

Your time is valuable.  We make every attempt to stay on schedule, but sometimes circumstances keep our barbers from beginning their next appointment on time.

If your barber is finishing with a client into your scheduled appointment time, your barber will let you know how much time to expect for the delayed start.  We’ll make every attempt to not let that delay affect your service or appointment end time.

If your barber is running behind for your appointment and another barber is available, you’ll have the option to see the other barber for your service.